Call center is a call respond center mainly concentrating on call receiving, which provides uninterrupted service 24 hours a day. Call center will learn all information on customers beforehand, arrange varied customer service representatives to discuss with different customers, and enable customer service representatives to know fairly well.

1. Unicom Call Center provides call-in and call-out services.

Call-in service includes: Directory order management, product technical information service, sales clue confirmation, customer feedback, new product information, identification of dealer designated point, product call-back, order handling, advertisement respond handling, free call receiving, direct-mail respond handling, promotion product handling, registration confirmation, exhibition registration, customer consultation handling, customer complaint handling, media promotion support, information provision and advertisement promotion, sales support, customer management, and management implementation.

Call-out service includes: Market questionnaire, market research, order meeting, new product introduction, sales clue generation, maintenance agreement, after-sales situation, credit application, telephone marketing, product direct sales, exhibition follow-up, political and public opinion poll, customer service survey, satisfaction survey, establishment and update of market database, account service, and establishment of customer loyalty.

2. Contact: 63997618/63997619.