1. Group Integrated Service Solution

Winning Solution of  CHINA UNICOM GROUP

China Unicom – Full Service Integrated Telecommunication Operator

China Unicom Limited. is the only domestic telecommunication operator dealing with all basic and value-added services.

Business Programs: Mobile communication, international and domestic long-distance communication, data communication and Internet, and telecommunication value-added service.

China Unicom, as the only all service operator, can provide group customers with integrated solutions of comprehensive telecommunication services including voice, data, video, etc. on the basis of mobile communication and data communication network, and provides government, enterprises and institutions with one-stop modernized communication solutions through high-quality telecommunication products and meticulous service.

I. China Unicom Broadband Data Network

1. Basic Architecture of China Unicom Broadband Data Network

China Unicom Data Network is composed of backbone network and metropolitan area network. The backbone network is characterized by advanced technology, high-capacity, high-quality, high-reliability, etc, ranking the first in exchange capacity and service supporting capability in the world.

Most Complete Coverage

China Unicom possess the most complete and integrated backbone transmission network and MAN access network covering more than 340 cities in 31 provinces nationwide. Today it has become the optical transmission network among four largest telecommunication operators with the most provinces covered, wide coverage, strongest self-cure capability, largest transmission capacity (1.6T), and most advanced technology. It has taken the lead in adopting advanced network integration technology.

Advanced Integrated Multi-service Platform

China Unicom data network is borne by optical transmission network. It is a multi-service integrated network platform adopting uniform planning, uniform design, and uniform service functions, taking ATM cell exchange technology as the core, using third-layer exchange technology – multi-label exchange protocol (MPLS), constructing the basic bearing platform of China Unicom data backbone network with advanced ATM+IP technology, basing on ATM outstanding service quality (QoS) and perfect congestion control and flow management mechanism, and with telecommunication-class safety and reliability guarantee. China Unicom multi-service integrated platform network won the first prize of science and technology of the Ministry of Information Industry on September 18, 2003.

2. Characteristics of China Unicom Broadband Data Network

Integrated multi-service uniform network platform

Entire network unity

Advanced mature technical system

Network reliability, redundancy, and expandability

Integrated multi-service and diversification of access mode

Wide coverage, large network scale, high bandwidth

II. China Unicom Broadband Data Network One-stop Integrated Service Solution

Advanced bearing network and rich service network make Unicom the telecommunication-class operator with abundant operating services. Multiple services provide integrated telecommunication solution to users. Relying on the network advantages in providing integrated service, Unicom advocates “one-stop service”: i.e., one cable, one bill, one set of solution, one service team, a package of solution to solve all problems of customer, really achieving the purpose that voice, leased line, video information, and broadband network access are included.

III. Group Customer Service – One-stop, Individualized Service

China Unicom provides advanced network technology, complete service products, and quality and timely after-sales service.

We will with all our heats provide enterprise and group customers with the integrated telecommunication service solution with easier communication, facile network buildup, and more rational price.

1. China Unicom Group Customer Service

China Unicom provide integrated, normative standardized flow, customized integrated solution and “one-to-one” individualized service.

2. Characteristics of Group Customer Service

Handle Service at One Point, Open Whole Network

For the group big customer with national network buildup service demand, once the service is accepted at one place, we will conduct network planning and design, coordinate line installation and debugging until the service is fully opened with you.

Failure Complaint Accepted at One Point, Coordinate across the Network

China Unicom implements the first acceptance responsibility system for the failure complaints of group big customer. Wherever the network failures of group big customer takes place, the handling personnel must be responsible for coordinating the entire network and the related service department and make reply to customer after solving the problem.

Flexible and Diverse Financial Settlement Mode

Group big customer can handle entire network multi-service financial settlement at one point. The mode of settlement is flexible and diverse.

Lean and Professional Engineer Team

China Unicom, implementing the development strategy of “establishing new mechanism, building new network, adopting high technology, achieving high growth, and developing integrated telecommunication service”, has forged an intelligent and capable and professional technical team and applied itself to provide integrated telecommunication service solution to customers.

Implement Customer Manager Responsibility System and Timely Respond Customer Demand

Customer manager provides “one-to-one” individualized service to group big customer, timely responds to the diverse communication demand of group big customer, and ensures the smoothness of customer communication.

3. Big Customer Club

Group customer has the opportunity to become Unicom VIP member if the services used meet the provisions of Unicom.

If you are Unicom big customer VIP member, you can enjoy a wide variety of services beyond communication provided by use with care. Such service reflects the human care provided by Unicom to customers. Big customer may enjoy all-round preferential service ranging from clothing, food, shelter to travel.

As of today, we have established strategic alliance with more than 200 service units in Beijing. More than 500 service points will provide Unicom VIP members with various preferential policies, discounts, and high-quality service, including hotel, air ticket, travel, venture, body-building, photography, beauty treatment, shopping, high-grade leisure, physical examination, housekeeping, car club, etc.

4. Group Customer Service Commitment

China Unicom will provide technical support and network monitoring service to group big customer 24 hours a day, 7 days a week.

China Unicom will commit maximum failure time for group big customer.

List of Partial China Unicom Group Customers

Government Units and Public Institutions

Xinhua News Agency
Ministry of Labor
Ministry of Construction
Ministry of Health
Ministry of Communications
Ministry of Land Resources
National Meteorological Center
State Administration of Safe Production and Supervision
State Bureau of Quality Inspection
Chinese Academy of Sciences
National Center of Computer Network and Information Security Management
China Education Network and Scientific Research Computer Network Center
China Civil Aviation Administration
Beijing Superior People’s Court

Finance

Industrial and Commercial Bank of China, Bank of China, Minzheng Bank of China, Communication Bank of China, Agricultural Bank of China, China Merchants Bank Industrial Bank, Construction Bank of China, China Life Insurance, China Pacific Insurance, China Ping An Insurance Ltd., Tai Kang Life Insurance, Hua Xia Securities, China Galaxy Securities, National Securities, Da Peng Securities, Guang Da Securities, Guo Xin Securities, Xing Ye Securities

Telecommunication Operator and Service Provider

China Netcom
Chain Tietong
China SATCOM
Beijing Telecommunication Development Corporation
Beijing Runxun Network Communication
Beijing Zhongdian Feihua Corporation
Beijing Gehua CATV Network Co., Ltd.

Enterprise

China Petrochemical
China Chemical Industry
China Aluminum
China Arms Group
ZTE Network
Nortel Network
Suning Corporation
Tongrentang
Beijing Heating Power Group
China Union Pay
Datang Telecom
Huawei Technology