Service Introduction
1010 Famous Enterprise Hotline Service is a service provided by China Unicom to enterprises by giving an exclusive number nationwide to the enterprise and collecting all calls to this number to the call center designated by the enterprise in advance.
Service Characteristics:
National uniform number
1010 Access Number is composed of 10101+ [4-digit enterprise code], with the length of 8 digits, easy to remember.
Calling number indication
Display calling number to the call center of enterprise, greatly upgrade enterprise image.
Shared service charge
Sharing service charge by calling and called parties, reduce the operating costs of enterprise; reduce the quantity of call disturbance, improve effective call ratio.
Serviceable by national users
Dial the telephone numbers operated by all operators including China Unicom, China Mobile, China Telecom, China Netcom, and China Railcom within the territory of China.
Fully intelligent pre-routing
After one call is initiated, a suitable call center will be selected to answer through the signaling connection with call center, saving equipment, communication circuit, and manpower costs.
High-quality network platform
All communication traffics of this service are carried by China Unicom Integrated Service Uniform Network Platform, which is a telecommunication-class network won the First Prize of National Scientific and Technological Advancement of the State Council.
Sketch Map of China Unicom Call Center Service Network
Comparison with Other Call Services
|
Content of Item |
1010xxxx |
800 number |
400 number |
9xxxx |
|
National uniform access number |
Yes |
Yes |
Yes |
Yes |
|
Pay charge by user |
Local call |
free |
Local call |
Local call/long-distance call |
|
Number coverage |
National |
Most areas |
national |
National/provincial |
|
Pay charge by enterprise |
1/2 long-distance call |
Local call + long-distance call |
long-distance call |
long-distance call |
|
Display call center number |
Yes |
No |
No |
Yes |
|
Application difficulty |
Easy |
Easy |
Easy |
Difficult |
|
Centralized access/distributed processing |
Less investment |
Heavy investment |
Heavy investment |
Heavy investment |
|
Mobile phone dialing |
Support |
N/A |
Support |
Conditional support |
|
Construction Cycle |
Short |
Short |
Short |
One by one |
Constitution of Service Charge
Promotion preferential charge in 2007
●Resources occupation charge:
Basic charge: RMB 60,000/year; resources occupation charge for special number: RMB 20,000/year.
● Telephone call communication charge:
Long-distance call part: Standard charge: RMB 0.35/min, paid by called party.
Local-call part: Paid by calling party to service operator.
Typical Customer
|
Data services
