Customer service

In accordance with practices, if the international roaming users present complaints, the first complaint place shall be the home carrier. If China Unicom GSM users need to present complaints and consult when using international roaming service, please contact the customer service center of China Unicom to obtain assistance. In case of at abroad, the user can dial China Unicom international roaming customer service special telephone +8613010199999, which provide 7×24-hour free services (only limited to dialing by the user’s roaming number) for China Unicom international roaming users. The user also can dial +86 (international long distance area code) 10010 to obtain the 7×24-hour services supplied by the home Unicom corporation, but dialing of this number shall be charged expenses from users based on normal international roaming charging principle.