Customer Service Center

China Unicom Beijing Branch constantly adopts new technologies and establishes new networks to provide quality service for customers wholeheartedly. “Customer center, innovative service "is our consistent pursuit and “100% customer” satisfaction is the concept that we always upholds. Beijing Unicom customer service hotline has been committed to providing customers with new services, creating new values, achieving new experience, providing customers with good service experience of feeling at home, building a beautiful and prosperous communication bridge between customers and China Unicom.

To address the various problems you encounter in the use of Beijing Unicom services and meet your diversified and personalized demand, Beijing Unicom employs advanced call center technology, relies on the sophisticated support platform, set up a free customer service hotline- 10010 in Beijing with accurate business norms, unified technical specifications and mature business processes. At the same time 10011 call charge inquiry dedicated line and 10018customer club service hotline are set up.

Beijing Unicom Customer Service Centre hotline 10010 and 10011 provides you with good service free of charge 24 hours a day. It is the link between you and Beijing Unicom anytime and anywhere. It is your trustworthy friend. At the same time our ardent and cordial customer service representatives will implement the "initial consultation system". The closed-loop and standardized processes ensures that your questions will be responded within the agreed time frame to keep our service commitment to you. We also set up a rapid service channel for VIP and major customers. We appoint experienced and skilled personnel as dedicated VIP customer service representatives so that any of your feedbacks will be responded in the first time, highlighting your distinguished status as a major customer of Beijing Unicom.

Dial “10011”call charge inquiry dedicated line and do as the voice tells you, you may know your call charge clearly. You may also dial “101901”and use the “call charge check” service. We will send you a short message telling you about your call charge for free. With only a call, you will be able to know your call charge and the specific amount clearly.

Dial “10010”customer service hotline and do as the voice tells you, you can not only enjoy the services provided by our customer service representatives like business consultation, complaints & declaration, but also choose and listen to the voice introduction of a variety of services, including a wide range of CDMA1X data services, “World Wind” that leads communication trend and the fashionable and personalized CRBT. Beijing Unicom strives to achieve its goal of providing its customers with convenient service subscription ways. It breaks the traditional and single operator service acceptance model. By dialing “10010”, people can subscribe CRBT, voice mail and CDMA1X services by themselves. Open the services at your will and enjoy the services continuously.

For the convenience of your foreign travel, we have set up free international roaming customer service hotline "008613010199999". If you dial this number overseas, you will immediately know the consulting information of the mobile operators of the country or region you are in like services available, network coverage, charging standard, call way and customer service number. At the same time, it can also help you deal with the communication problems and other emergencies you encounter in a foreign country.

1.Call charge inquiry provides current call charge inquiry, balance inquiry, monthly-paid call charge total amount and breakdown inquiry in the last six months, detail bill inquiry of monthly-paid call charge, and overdue payment inquiry of all services of Beijing Unicom.

2.Service consultation provides the consulting services of all Beijing Unicom services like network coverage, service introduction, service acceptance, charging standard, new services and VIP services.

3.Service acceptance accepts Beijing Unicom customers’ services that require no identity certificate and that do not involve cash transactions or bank transfer like registration of a missing phone, suspending a phone, service open/closure.

4.Complaints & declaration accepts customers’ complaints, declaration and suggestions related to Beijing Unicom’s various telecom business, like network conditions, conversation quality, roaming problems, call charge disputes, service quality and work improvements.

5.Customer interview provides active outbound services like response to customer’s complaints and declaration, customer consultation.

List of Service Contents of Beijing Unicom Customer Service Hotline
Self-service	Self-service call charge inquiry	Monthly-paid call charge inquiry
		Real-time call charge inquiry
		Balance inquiry
		Sub-account call charge inquiry
	Change password
	Fax detail bill
	Send call charge information by short message
	Various service voice consultation
Operator service	Operator call charge inquiry	Monthly-paid call charge inquiry
		Real-time call charge inquiry
		Balance inquiry
		Sub-account call charge inquiry
		Payment record inquiry
	Operator service handling	Emergent phone loss report
		Beijing Unicom various value-added service subscription
		Supplementary information change
		Unlock prepaid customer account
		Reset voice mail password
		VIP emergent boot
		Send call charge information by short message
		Cancel information subscription service
	Service consultation	Service introduction
		Mobile phone auxiliary operation guidance
		Service subscription information verification
	Complaint & suggestion acceptance	Complaint acceptance
		Consultation acceptance
		Declaration acceptance
		Suggestion acceptance

2.Full customer service, communicate at anytime anywhere. Users in Beijing Unicom nerworks may enjoy free dialing customer service number, customer service number plus long distance regional code can enjoy remote service. Customers of China Mobile, China Telecom, China Netcom can also enjoy our quality customer service by dialing customer service number

3.Request-answer system service with commitment. Customer service center will accept the request of customer from dialing 10010, gurantee the request will be responded within agreed time limit through dealing process to provide promised service.

4. International roaming(overseas) service,best companion in travel. Under the condition of international roaming, dial free international roaming customer service hotline "008613010199999", customer service representative will directly provide information about operators and openning status, coverage, charging standard, mobile terminal, dialing mode, customer service number in terget country, helping customer deal with urgent affairs of communication and other problems. Beijing Unicom customer service hotline welcomes your calling. Hope our service give you enjoyment and recognization. We will continue our effort to meet your requirements.